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Return & Refund Policy

Textbooks, packages, & access codes

RETURN POLICY:

Students are able to return textbooks and course material for a refund for full purchase price, WITH RECEIPT, up until, BUT NOT AFTER the following: 

UNT, TWU & NCTC: AUGUST 27TH, 2021 BY 5PM

 

RENTAL RETURNS ARE DUE ON THE LAST DAY OF CLASS FOR EACH TERM.

 

NO RETURNS will be allowed after these dates, for FULL CREDIT. New books must remain in new condition. If a book was sold in shrink wrap it must remain in shrink wrap, even if the book was sold in error, in order to get a full refund. Books must also be free of markings, soil, or scratches. Books that were not in stock and prepaid for by customers will only be credited for a full refund if bookstore is contacted by the customer to cancel the order and refund the transaction on or before the above dates. 

 

Customers are responsible for providing their most up to date contact information even if information changes mid-semester. This is included, but not limited to an email, a phone number, and an address.

 

 A completed transaction authorizes email, text, and phone call reminders for prepaid books, rental returns, deferred payments, and promotional offers from Voertmans/Campus Bookstore.

 

Merchandise and gifts
These items may be refunded within 10 days or exchanged within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached.
Computer & Software
These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.
eBooks
These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.
Shipping
Any shipping charges are non-refundable.

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