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Customer Service

Since 1925, Voertman's has proudly supplied the academic community with low-priced textbooks, a wide variety of school supplies, and quality art supplies. In addition, we provide UNT sportswear, insignia and spirit items, and alumni gifts.

Voertman's exemplifies "full-service store" every day the doors are open. Its diverse selection of books, collegiate clothing, and supplies reflects the wide variety of backgrounds and interests that give Denton its own culture. The following are just a sample of what we do:

TEXTBOOK PURCHASES/RENTALS

Customer service is our focus at Voertman's. The reason is because it sets us apart. We know which books you need, and we pull them for you to make your book buying experience as easy and painless as possible.

 

LOW PRICE GUARANTEE & PRICE MATCHING

We are proud to say that we price every single book by hand to make sure that we have the guaranteed lowest prices in town. If you happen to find a lower price at a local vendor that beats Voertman's price, bring it to our attention, and we guarantee to beat it. We also work very hard to make our pricing competitive with online sellers like Amazon and Chegg. We know it's easy for students to shop online, and work hard to make sure our prices fall in line with other online vendors. If you find a cheaper price online, let us do our best to earn your business by comparing prices. Nine times out of ten, we are able to match or beat any price you find. If you find a price you like better online, bring it in store, and one of our managers will make sure we do our best to get you the best possible price! 

ORDERING ONLINE

We understand going to an actual bookstore isn't for everyone. Avoid the crowds and order online! If you want to save money on shipping, select "in-store pickup" when placing your order, and come grab it from us without any additional cost to you. After the first day of school, reserves will only be held for 48 hours.

 

DEFERRED PAYMENT OPTION

We know that bills stack up for students at the beginning of each semester, and because of that have tailored a Buy or Rent Now, Pay Later program to help ease that pain for our customers. By choosing our Deferred Payment option, students are allowed to buy or rent their course materials any time before or during the semester, take them that same day free of charge, and pay us at a later date (deferred payments are generally due two or three weeks after the start of each semester). Students who are waiting on financial aid, a parent to send them funds, or next week's paycheck are examples of those that may take advantage of the deferred payment option. Please give us a call or email us with any questions or concerns regarding deferred payment. 

Below are more specific details regarding the deferred payment agreement:

1). Bookstore agrees not to process this payment until September 13, 2019 . 

2). Customer agrees to pay the outstanding balance on or before the due date stated above. 

3). In the event of non-payment, customer also authorizes the bookstore to collect the deferred balance with the method of payment left on file at the time of purchase. 

4). All deferred payments must be paid in full by the end of the purchasing semester. No balance shall be carried over past the end of the semester and any remaining balance will be subject to being charged off to an outside collections company. 

5). By signing or entering credit card information on our website, customer acknowledges that the credit/debit card left on file may be automatically charged any amount, up to the total balance owed, on any day after September 13, 2019 and customer agrees not to dispute the charge for any reason. In the event of a dispute, customer will be liable for all fees associated with the dispute and agrees to have them automatically added to my balance.

ORDERING BY PHONE

If you are uncomfortable putting your credit card information online, feel free to call us at (940)-387-1313 to place your order over the phone.

SPECIAL ORDERS

Whether you're looking for a textbook, medical book, or novel, our staff is eager to track it down for you. We know our customers have unique tastes and demands, and we are glad to accommodate them.

CONTACT US

If you have any questions or concerns that weren't addressed in this section, feel free to call us at (940) 387-1313 or email us at Voertmans@gmail.com