Skip to Content

Customer Service

Since 1925, Voertman's has proudly supplied the academic community with low-priced textbooks, a wide variety of school supplies, and quality art supplies. In addition, we provide UNT sportswear, insignia and spirit items, and alumni gifts.

Voertman's exemplifies "full-service store" every day the doors are open. Its diverse selection of books, collegiate clothing, and supplies reflects the wide variety of backgrounds and interests that give Denton its own culture. The following are just a sample of what we do:

COVID-19 FAQ'S

ARE YOU OPEN?

Yes we are! Face masks and social distancing are in place.

CAN I MAIL MY BOOKS BACK?

YES! Rentals are due by the last day of finals week, Friday April 30th. Students that have left town can mail rentals back to our address below (please include your name and phone number in package). We ask that rental returns be postmarked by August 6th, 2021. Once your books are shipped, please email us your tracking information to voertmans@gmail.com OR fill out our quick and easy form here

Voertman's
ATTN: Rental Returns
1314 W Hickory St
Denton, TX 76201

WHAT IF I AM LOCAL? CAN I DROP MY BOOKS OFF?

We now have a 24 hour drop slot available for students still currently in the Denton area to return their rentals. Please make sure each book has your name and phone number, and that loose leafs are rubber banded together.

CURBSIDE DROP OFF

We will have a curbside drop off available during business hours for students to be able to return their rentals without entering the store.

SUMMER TEXTBOOKS

Summer books are available to purchase! You may select:

- Curbside Pickup
- Pickup In Store
- Have them shipped directly to you.


We price match online competitors. Call us if you find a better price! Can't pay now? You can still use our Rent Now / Pay Later program!

WE'RE HERE FOR YOU! PLEASE CONTACT US WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE!

 

 

ADDITIONAL INFORMATION

 

TEXTBOOK PURCHASES/RENTALS

Customer service is our focus at Voertman's. The reason is because it sets us apart. We know which books you need, and we pull them for you to make your book buying experience as easy and painless as possible.

 

LOW PRICE GUARANTEE & PRICE MATCHING

We are proud to say that we price every single book by hand to make sure that we have the guaranteed lowest prices in town. If you happen to find a lower price at a local vendor that beats Voertman's price, bring it to our attention, and we guarantee to beat it. We also work very hard to make our pricing competitive with online sellers like Amazon and Chegg. We know it's easy for students to shop online, and work hard to make sure our prices fall in line with other online vendors. If you find a cheaper price online, let us do our best to earn your business by comparing prices. Nine times out of ten, we are able to match or beat any price you find. If you find a price you like better online, bring it in store, and one of our managers will make sure we do our best to get you the best possible price! 

ORDERING ONLINE

We understand going to an actual bookstore isn't for everyone. Avoid the crowds and order online! If you want to save money on shipping, select "in-store pickup" when placing your order, and come grab it from us without any additional cost to you. After the first day of school, reserves will only be held for 48 hours.

 

DEFERRED PAYMENT OPTION

We know that bills stack up for students at the beginning of each semester, and because of that have tailored a Buy or Rent Now, Pay Later program to help ease that pain for our customers. By choosing our Deferred Payment option, students are allowed to buy or rent their course materials any time before or during the semester, take them that same day free of charge, and pay us at a later date (deferred payments are generally due two or three weeks after the start of each semester). Students who are waiting on financial aid, a parent to send them funds, or next week's paycheck are examples of those that may take advantage of the deferred payment option. Please give us a call or email us with any questions or concerns regarding deferred payment. 

Below are more specific details regarding the deferred payment agreement:

1). Bookstore agrees not to process this payment until June 4th, 2021 . 

2). Customer agrees to pay the outstanding balance on or before the due date stated above. 

3). In the event of non-payment, customer also authorizes the bookstore to collect the deferred balance with the method of payment left on file at the time of purchase. 

4). All deferred payments must be paid in full by the end of the purchasing semester. No balance shall be carried over past the end of the semester and any remaining balance will be subject to being charged off to an outside collections company. 

5). By signing or entering credit card information on our website, customer acknowledges that the credit/debit card left on file may be automatically charged any amount, up to the total balance owed, on any day after June 4th, 2021 and customer agrees not to dispute the charge for any reason. In the event of a dispute, customer will be liable for all fees associated with the dispute and agrees to have them automatically added to my balance.

ORDERING BY PHONE

If you are uncomfortable putting your credit card information online, feel free to call us at (940)-387-1313 to place your order over the phone.

SPECIAL ORDERS

Whether you're looking for a textbook, medical book, or novel, our staff is eager to track it down for you. We know our customers have unique tastes and demands, and we are glad to accommodate them.

RETURN POLICY:
Students are able to return textbooks and course material for a refund for full purchase price, WITH RECEIPT, up until, BUT NOT AFTER the following:

UNT SUMMER TERMS:

SUMMER 1A: MAY 12TH, 2021 BY 5PM.

SUMMER 1B: JUNE 3RD, 2021 BY 5PM.

SUMMER 2: JULY 7TH, 2021 BY 5PM.

TWU SUMMER TERMS:

SUMMER 1 & 2: JUNE 3RD, 2021 BY 5PM.

SUMMER 3: JULY 7TH, 2021 BY 5PM.

RENTAL RETURNS ARE DUE ON THE LAST DAY OF CLASS FOR EACH TERM.

NO RETURNS will be allowed after these dates, for FULL CREDIT. New books must remain in NEW CONDITION. If a book was sold in shrink wrap it must remain in shrink wrap, even if the book was sold in error, in order to get a full refund. Books must also be free of markings, soil, or scratches. Books that were not in stock and prepaid for by customers will only be credited for a full refund if the bookstore is contacted by the customer to cancel the order and refund the transaction on or before the above dates. 

CONTACT US

If you have any questions or concerns that weren't addressed in this section, feel free to call us at (940) 387-1313 or email us at Voertmans@gmail.com